Position Summary

Conscious Healing is seeking a professional, organized, and welcoming Receptionist to serve as the first point of contact for individuals, visitors, referral sources, community partners, and staff. This position provides front desk support, manages incoming communications, assists with scheduling and intake paperwork, and helps maintain a safe, confidential, and supportive office environment.

Key Responsibilities

• Greet and assist individuals, visitors, referral sources, and staff in a courteous and professional manner.
• Answer, screen, and direct phone calls, emails, messages, faxes, and other communications promptly.
• Schedule and confirm appointments and coordinate with clinical/program staff as needed.
• Collect and organize intake paperwork, consent forms, insurance information, and other required documents.
• Maintain visitor logs, front desk records, filing, scanning, copying, data entry, and EHR/office documentation support.
• Protect confidentiality and follow HIPAA, individual-rights, safety, DBHDS, and organizational requirements.
• Keep the reception/waiting area clean, organized, accessible, and welcoming.
• Check clients into group, individual sessions, and maintain client records
• Keep office clean and restock items as needed
• Help program staff with room set up and group prep as needed
• Notify appropriate staff of safety concerns, crisis situations, maintenance issues, or urgent needs.
• Complete required orientation and training, including confidentiality, human rights, abuse/neglect prevention, and emergency procedures.

Qualifications

• High school diploma or GED required; additional administrative or medical office training preferred.
• Reception, front desk, customer service, healthcare, behavioral health, or human services office experience preferred.
• Strong phone etiquette, written communication, organization, attention to detail, and follow-through.
• Ability to use email, phones, scheduling tools, Microsoft Office/Google Workspace, scanners/copiers, and EHR systems.
• Ability to maintain confidentiality, professional boundaries, calm communication, and a respectful customer-service approach.
• Must be willing to complete required background checks, onboarding, and job-related training.

What We Are Looking For

The ideal candidate is dependable, compassionate, organized, detail-oriented, and comfortable working in a recovery-oriented environment. This person should be able to welcome people with dignity, stay calm under pressure, manage multiple tasks, and communicate clearly with staff and community partners.

Work Environment

This position may include work in an outpatient treatment setting, recovery support environment, community settings, and transportation-related duties. The role may involve supporting participants who are early in recovery and may require patience, emotional regulation, crisis awareness, and strong boundaries.

Equal Opportunity Statement

Conscious Healing is an equal opportunity employer. We value lived experience, professional growth, and the belief that people can recover, rebuild, and live purposeful lives.

How to Apply

Please submit your resume to hr@conscioushealingva.com. Include “Front Desk Receptionist Application” in the subject line.